Warranty

Warranty Policy – Outdoor Inflatable Products

Thank you for choosing Freein outdoor inflatable gear. We are committed to providing reliable, high-quality products for your adventures. To protect your rights, we provide the following warranty coverage:

1. Warranty Coverage

Freein offers a 12-month limited warranty from the date of purchase, covering defects in:

Materials
Workmanship
Manufacturing flaws affecting normal use

2. What Is Covered

During the warranty period, we will repair, replace, or refund (at our discretion) products with defects such as:

Air leaks not caused by misuse
Faulty valves or sealing issues
Split seams or welding defects
Major damage during shipping (reported within 48 hours)
Defective included accessories (pump, repair kit, ropes, etc.)

3. What Is Not Covered

This warranty does not cover:

Normal wear and tear (scratches, discoloration, surface marks)
Accidental or intentional damage (cuts, punctures, burns, pet damage)
Damage caused by overinflation or improper storage
Unauthorized repairs or modifications
Misuse, including harsh weather use, overloading, or using on sharp/unsafe surfaces
Purchases without valid proof of purchase

4. How to File a Warranty Claim

To request warranty service:

Provide a purchase receipt or order number
Submit photos or videos showing the issue
Contact our support team:
Email: info@freein.com
Response time: 24–48 hours

After evaluation, we will offer repair, replacement, or refund options.
Some cases may require returning the product.

5. Replacement Policy

Products with major defects upon arrival qualify for free replacement.
If a product cannot be repaired during the warranty period, we will send a new replacement.
Replacement items follow the warranty period of the original purchase.

6. Liability Disclaimer

Freein is not responsible for injuries or property damage caused by improper use or failure to follow safety guidelines. Please use products responsibly