Shipping & Return

30-day guarantee

Free shipping (USD)

 

Return

FreeinSUP prides itself on high-quality products and outstanding customer service. Our goal is to exceed your highest expectations in terms of product quality and customer service.

We do not accept returns in the following situations:

1. ISUP has been used;

2. Damage or defect caused by external use

All items must be unused in the original packaging intact and kept in the same condition as when you received it. Before returning the goods, you must first contact our customer service via info@freein.com.

The customer bears the return shipping costs. There is no purchase fee for unpacking. After opening, we will charge 10% of the price as the purchase fee, and we will charge 50% of the price as the purchase fee for used goods.

We will refund you within 7 working days after receiving the goods.

Your satisfaction is guaranteed

We believe you will be impressed by the quality of our inflatable stand-up paddle boards and accessories.

Return of damaged products

If your order is damaged at the time of delivery, please report it to us by sending an email to info@freein.com within 24 hours. You must contact us in time so that we can coordinate the details with our shipper within the allowed time frame and solve the problem for you as soon as possible.

Our policy is valid for 30 days. If the goods you purchased have been delivered for 30 days, unfortunately, we cannot provide you with a refund or exchange.

In order to complete your return, we need a receipt or proof of purchase.

Return address:

7715 NE 33rd Dr Ste I, Portland, OR 97211, US

(Please be sure to email us before returning the package)

Refund (if applicable)

Once your return is received and checked (we do not accept inflated and used boards.), we will send you an email to notify you that we have received your returned item. We will also notify you to approve or reject your refund.

If you are approved, we will process your refund and automatically add the credit limit to your credit card or original payment method within a certain number of days.

Delayed or lost refund (if applicable)

If you have not received a refund, please check your bank account again first.

Then contact your credit card company, it may take some time for your refund to be officially released.

Next contact your bank. There is usually some processing time before refunds.

If you have completed all of these actions but have not received a refund, please contact us at info@freeinsup.com.

Communication (if applicable)

We only replace items that are defective or damaged during transportation. If you need to change the same product, please send an email to info@freein.com and we will try our best to help you.

 

Shipping

Free
Continental Continental Shipping All SUP boards purchased in US are free shipping.

If your country/region is not listed at checkout, please contact us at info@freein.com for more information.

Freein has agents and warehouses in more than 60 countries around the world. Normally, your FreeinSUP boards will be shipped from the local warehouse.

 

Our US warehouse Address: 7715 NE 33rd Dr Ste I, Portland, OR 97211, US

The time frame for order delivery is divided into two parts:

  • Handling time: 1-2 business days (during covid-19)
  • Shipping time: Standard shipping 3-5 business days by UPS/DHL/FedEx

 

Our Asian warehouse address: Room 101-J82, Building 6, No. 2222, Huancheng Road, Jiading District, Shanghai

The time frame for order delivery is divided into two parts:

  • Processing time: 1-2 working days (covid-19 period)
  • Shipping time: UPS/DHL/FedEx standard shipping 7-10 working days

     

    For other countries, please contact us via info@freein.com